Are you my phone or internet provider?
No. Only Merchant Services is an independent bill-payment service. We are not a carrier, internet service provider, utility company, or carrier-owned website.
What amount will I be charged?
You pay the selected bill-payment amount plus a 2.5% merchant service fee and a 2.5% processing fee. Together, the fees equal 5% of the bill-payment amount. The complete customer charge is displayed before authorization.
Do you guarantee instant posting?
No. Acceptance, posting time, confirmation, and service restoration depend on the provider and payment channel.
Can every provider account be paid?
No. Availability depends on the provider, account type, location, balance, requested amount, and available payment channel.
Can I cancel?
You may decline before the transaction is submitted. Completed or successfully submitted provider payments may be final and non-refundable.
What information should I never send?
Do not send carrier passwords, email passwords, PINs, security answers, full card numbers, or unrelated sensitive information through ordinary email or a website message.
Do you provide technical assistance?
No. We do not troubleshoot internet service, repair devices, recover passwords, install routers, or provide remote technical assistance.
How can I report a problem?
Call (888) 662-4863 or email info@onlymerchantservices.com as soon as possible with the transaction date, amount, provider, and confirmation reference if available.