We want payment concerns to be reviewed clearly and promptly. Contact us as soon as you notice a possible transaction error.
How to report an issue
Call (888) 662-4863 during Mon–Sat, 8:00 AM–5:00 PM Central Time or email info@onlymerchantservices.com. Do not send full card numbers, passwords, PINs, or security answers by email.
Information to provide
- Your name and a reliable callback method.
- Transaction date and amount.
- Provider name and relevant account identifier, with sensitive information minimized.
- Confirmation or reference number, if available.
- A clear description of the suspected error or requested review.
What happens next
We will use reasonably available records to locate and review the transaction. We may need to communicate with the applicable payment channel or processor. Provider, bank, and processor timelines may affect the response and any refund or reversal.
Common concerns
Examples include a duplicate transaction, incorrect amount, failed or rejected payment, pending authorization, payment sent to customer-provided incorrect information, or missing confirmation. A complaint review does not guarantee a refund or provider reversal.
Escalation
If the issue is not resolved after the initial review, ask that the matter be escalated and retain all confirmation details and communications. You may also have rights through your bank, card issuer, provider, or applicable consumer-protection authority.